When I try to watch a movie on my iOS app I get a black screen with a loading icon


If you try to play content through your iOS app you get a black screen with the loading icon that lasts too long, don't worry. Fixing this is often as simple as restart the playback and hitting the "Watch Now" button again. After a few seconds, playback should restart without any problems.

If the problem persists check this help page in case it can be useful: 

https://help.rakuten.tv/hc/en-gb/articles/201546821-Can-t-watch-a-movie-on-your-iPhone-or-iPad-Follow-this-troubleshooting

Due to our Terms and Condition, we remind you that viewing movies is not possible with a version of iOS that is altered by jailbreak



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