What is Rakuten Point?

Rakuten Point is our reward programme and way of saying "Thank You" for using Rakuten TV and other Rakuten services!
Earn Points with Rakuten Point and use them to rent or purchase movies or TV series on Rakuten TV.


How do I earn Points?

When you use Rakuten services, you will earn Points from our reward programme Rakuten Point.
Normally, for each whole POUND (£) you spend you will earn one Rakuten Point (1 Rakuten Point = 1 pence). The Points you earn will be credited to your account once your transaction has been verified.
For every purchase you make from Rakuten you will automatically receive 1% back in Points, unless more Points are being awarded as a result of a promotion.


When and how can I use my Points?

Once the Points are credited to your account, you can use them to make purchases from Rakuten services, such as Rakuten TV and Viber, which saves you money!
Points obtained, outside of promotions, have a validity period of one year after you have earned them.


How can I pay for a movie or TV series using Points?

To use your Points to rent or buy a movie or TV series you must go to our website and search for what you want to watch. Select the option you prefer and click the "Watch it now" button.
Select the quality you would like to watch and check the final price.

In some countries it is possible to pay part of the price with money and part using Points, whenever a minimum amount of them has been cumulated. The availability of this option depends on the country and is only on certain platforms, such as some smart TVs.

On the payment page, select the "Use Points" button, as shown in the following images. When you select this, the price of the movie will change, and you'll see how many Points you need to use.

Press the yellow button to complete the payment.

Please note: In order to have the option to use your Points to pay the full amount, you must have accumulated enough Points to cover this sum.


How can I see how many Points I have?

You can see the amount of Points you have earned next to your name on our website: rakuten.tv.
You can check the full balance and history of your Points at https://eu.account.rakuten.com/cashback-and-rewards.
Sign in using your Rakuten TV credentials.


On which devices can I redeem my Points?

The option to rent or buy movies and TV series using Points is currently available on our web, as well as on Smart TV´s compatible with the latest version of our app (you can search if your TV has the latest version of our app by pressing the red button on your remote control to open the MENU).


Can my Points expire?

Points obtained from promotional vouchers are limited in time and will expire within a set time period – check the Terms & Conditions of each promotion you wish to use. Once Points expire it is no longer possible to use or reinstate them.


How can I redeem a Rakuten Point voucher for Points?

A Rakuten Point voucher is a nine digits code that you can redeem on your Rakuten account to obtain Points.

Follow this link to redeem a voucher: https://rakuten.tv/points/welcome

Click ‘Redeem’ to get the Points credited to your account.

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