Your logged in devices : what you should know for your security

 

If you notice any suspicious activity in your account, we strongly recommend logging out of all your devices and reset your password.

 

  • Paired devices

Unpair your device in "settings":

 

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 Press the “unpair” icon, then you will be asked to confirm your identity by entering your password.

 

  • Reset your password

 

You can reset your password by going to our website using the following link:

https://uk.rakuten.tv/sessions/sign_in

Enter the email address associated with your account into the text box. A link to reset your password will be sent to that email address.

 

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After doing so, you will receive a link in your email that you must follow and in the next step it will ask you to enter your new data:

 

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After clicking on the link, enter your new password.

The new password can contain uppercase or lowercase letters and any numbers.

 

 

 



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