If you are not able to log in and you wish to recover your password, follow these simple steps:


1 - Go to our website using the following link: https://uk.rakuten.tv/sessions/sign_in

Click on the option "Forgotten your password" - have a look at the screenshot below

2 - You will be re-directed to the following page. Once there, please add your email address again:

After introducing your email, you should receive an email confirmation with a link which will look like this:

Please, be note that the link will expire after 30 minutes.

3 - Click on the link and you will be re-directed to the following step:

4 - Introduce your new password twice and click on Reset. Once done, you can go back to Rakuten TV and log in using your new password.