If you are not able to log in and you wish to recover your password, follow these simple steps:


1 - Go to our website using the following link: https://rakuten.tv/sessions/sign_in

Click on the option "forgot your password" - have a look at the screenshot below:




2 - You will be re-directed to the following page. Once there, please add your email address and complete the captcha:


After introducing your email, you should receive an email confirmation with a link that will look like this:


Please, be note that the link will expire after 30 minutes.


3 - Click on the link or add the verification code and you will be re-directed to the following step:


4 - Introduce your new password and click on Create a new password. Once done, you can go back to Rakuten TV and log in using your new password.


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