If you are not able to log in and you wish to recover your password, follow these simple steps:
1 - Go to our website using the following link: https://rakuten.tv/sessions/sign_in
Click on the option "forgot your password" - have a look at the screenshot below:
2 - You will be re-directed to the following page. Once there, please add your email address and complete the captcha:
After introducing your email, you should receive an email confirmation with a link that will look like this:
Please, be note that the link will expire after 30 minutes.
3 - Click on the link or add the verification code and you will be re-directed to the following step:
4 - Introduce your new password and click on Create a new password. Once done, you can go back to Rakuten TV and log in using your new password.