If you are not able to log in, and you wish to recover your password, we will now explain how to get a new password by following this simple steps:
1- Go to our website by following the link: https://uk.rakuten.tv/sessions/sign_in
Click on the option "Forgotten your password" as it shows on the screenshot below
2- You will be re-directed to this page. Once there, please add your email address again:
After introducing your email, you should receive a confirmation email with a link that will look like this:
Please, be aware that the link will expire within 30 minutes.
3-Please click this link and you will be re-directed to the following step:
4-Introduce your new password and afterwards you can go back to Rakuten TV and should be able to log in with your new password!
We hope this information helped you reset your password, however if you keep experiencing any problems, please contact us by clicking on ''Request help'' on the top right of the screen.