For questions regarding the service or technical issues you can contact our Rakuten TV Help Center by completing the following form: 

However, our support team may need information about your device, connection type, etc. Therefore, for a faster and more personalized service, we recommend to send a request by filling out a short form, which you can find at the top right of the screen in "Contact us"





You can also contact us directly to the following email address:

In this case we recommend to indicate the maximum possible information about the occurrence, suggestions or questions to assist in the most efficient way.

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