For questions regarding the service or technical issues you can contact our Rakuten TV Help Center by completing the following form: https://help.rakuten.tv/hc/en-gb/requests/new 

However, our support team may need information about your device, connection type, etc. Therefore, for a faster and more personalized service, we recommend to send a request by filling out a short form, which you can find at the top right of the screen in "Request Help"

 

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You can also contact us directly to the following email address: help-uk@rakuten.tv

In this case we recommend to indicate the maximum possible information about the occurrence, suggestions or questions to assist in the most efficient way.