Rakuten TV is not available in my country...

If you log on to Rakuten TV and you see this message message: “We’re sorry, but this service is not available in your country. If you try to rent or buy a movie, you will not be able to view it,” this means that your internet connection identified you as being outside of Spain, Andorra, France,Germany, Italy or the UK.

At the moment, Rakuten TV service is only available within these regions.

If this message appears, but you are within one of these locations, please don’t hesitate to contact us and we will try to fix your problem as soon as possible.