How do I access the Rakuten TV service using my LG Smart TV?

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First, make sure that your LG device is compatible with LG Smart TV

Click the following link to verify that the model of your device is included in the list of compatible device (a new window will open)

help.rakuten.tv/hc/en-gb/articles/201547151-Rakuten-tv-s-LG-compatible-devices

 

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Make sure that your LG device is connected to the internet

Once you have confirmed that your device is compatible with LG Smart TV, verify that you are connected to the internet. To do this, connect your LG device to a router or internet modem using a connection through your internet provider.

If you need more information on how to connect your LG device to the internet via cable or Wifi, click the following link to go to the LG customer support page: http://www.lg.com/uk/support

 

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Turn on your LG Smart TV device

Using your LG device's remote control, find the "NETCAST" button (on some remote controls this button can also be calles "PREMIUM" or "HOME") and press it. Then, find the Rakuten TV icon and click on it.

It's important the you start Rakuten TV using the icon you see in the NETCAST menu, in some LG devices there is a web browser that allows you to open web pages as if you were on your computer, but this browser is not compatible with Rakuten TV.

If your internet connection is satisfactory, the Rakuten TV navigation menu will appear.

 

Congratulations! You are now ready to enjoy Rakuten TV on your LG Smart TV

 

If your internet connection is satisfactory, Rakuten TV will appear showing you the entire movie catalogue and other content available on Rakuten TV.

To rent and view Rakuten TV movies, you will need to have a registered Rakuten TV user account.

If you already have a Rakuten TV account email address and password, all you have to do is select the "Settings" button in the top right-hand corner of the homescreen. Once you have entered your email address and password, your LG device will stay connected to your account. All of your rentals and purchased, as well as the content in your "Wishlist" folder, will automatically sync.

   

Create an account

In order to enjoy Rakuten TV, you must create an account. This is very easy, and you can do it from your TV using your remote control. You can also create an account from your computer, which is a little easier because it is easier to type.

From your computer or laptop

To create an account from your computer, click on the following link and fill in the blank fields provided: uk.rakuten.tv/sessions/sign_in

After you enter your account details, you must confirm your account by clicking the confirmation link we send you in an email. Once your account is confirmed, you are ready to pair your LG device to your Rakuten TV account. To do this, turn on your LG device and click on the Rakuten TV icon. Click on "Settings" in the upper right-hand corner to pair your device to your new Rakuten TV account. 

From your television

To create an account from your television, turn on your LG device and click on the Rakuten TV icon. Click on "Settings" in the upper right-hand corner of the home screen and follow the indicated steps to create your new account. To make the keyboard appear on the screen, just press the OK button. You will need to enter your email address and create a password. If you want to rent and purchase content, you will also need to enter your credit card information. You can use the same account to access Rakuten TV from your computer or any other Rakuten TV compatible device.

During the process of creating a new account, you will need to enter the following information:

Email address

This will be your identification for your Rakuten TV account and, once created, you cannot change it.

Password

 You should create a secure password and not share it with anyone. You will need this password to sign in to your Rakuten TV account online, or to link new devices to your account. You will also need your password to change the settings of your account.

The Rakuten TV menu on your LG device

Settings

In this menu you can change all your preferences and configurations that you had entered before when creating your account.

Parental Control

You can choose the content you want shown on your Rakuten TV account. For example, you can choose to show content that is only suitable for a certain age group.

This preference setting can be changed temporarily to see all content without restrictions: click on "Settings", enter your password, and then change the parental control filter to what you decide.

Library

In this folder you will find all the content you have purchased or rented.

Wishlist

Here you will see all the content you have marked as "Wishlist." This feature is especially helpful to organize all the movies that you want to make sure you see. Remember that you can add content to your Wishlist from the Rakuten TV website or any other Rakuten TV compatible device that you have linked to your Rakuten TV account.

 

Technical requirements

Internet connection

To enjoy Rakuten TV you need to have an internet connection speed of at least 3 Mbps. To watch content in HD (High Definition), we recommend that you have an internet connection speed of at least 6 Mbps. 

Consult your LG device's manual to learn how to connect your device to the internet and how to configure this connection.

If your internet connection slows down, then playing movies on Rakuten TV will be affected. While you are watching a movie or TV show on Rakuten TV, it's important that there are no other users using your internet connection to make large downloads or any other activity that could affect the connection speed.



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