1. First of all you should make sure that your device is compatible with Samsung Smart Hub
Follow this link to verify that the model of your device is included in the list of supported devices (opens new window):
2. Make sure your Samsung device is connected to the Internet
Once you have confirmed that your device supports Smart Hub, check that it is connected to the Internet. To do this, connect your Samsung device to a router or Internet modem with an internet connection.
For more information on how to connect your Samsung device to your Internet service via wireless or with a cable, click here to enter the Samsung customer support site.
3. Turn on your Samsung Smart TV device
Using the remote control on your Samsung, seek the"SmartHub" button (on some devices it might not be named but displayed as an "M" inside a cube of three colors) and click it. Then look for the Rakuten TV icon and click it.
It is important that you start Rakuten TV using the icon you'll find in the Smart Hub menu. In some Samsung devices there is a web browser that allows you to open Internet pages as if it were a computer, this Web browser is not compatible with our website.
A correct internet connection will display the Rakuten TV navigation menu.
Congrats! You can now enjoy Rakuten TV on your Samsung Smart TV!
If your internet connection is correct Rakuten TV will start showing the entire catalog of movies and other content available on Rakuten TV
To rent and watch movies you’ll need to have a registered Rakuten TV user account.
If you already have a username and password in Rakuten TV simply start Rakuten TV on your Samsung device and select "Configuration". Once you have entered your username and password your device will be paired with your account and all your rentals, purchases and Wishlist contents will sync automatically.
Creating an account
To enjoy Rakuten TV service first create an account. This is very simple and can be done from the TV (with the remote control) or also from a computer (where it is a little easier because of its keyboard).
From a personal computer
To create an account from a personal computer using a browser go to uk.rakuten.tv/sessions/sign_in and follow the instructions to create a new account. Simply enter and then confirm your email address, and enter a username and password. You must be in the United Kingdom. Once you have completed this step, turn on your Samsung device and click on the Rakuten TV icon. Select the "Settings" option and pair the newly created account with your Samsung device. To do this, please use your username and password.
From a TV set
To create an account from a TV, you have to turn on your Samsung device and select the Rakuten TV icon. Then choose "Settings" and follow the steps to create a new account. For the keyboard to appear on the screen press the OK button. You must enter a few personal details (name and password) and, if you want to rent or buy content, provide your credit card details. The same account will be used to enter the Rakuten TV website or any other connected device, such as a television from the beach, etc..
During the process of creating a new account, please note the following:
This will be your identifier for Rakuten TV and, once created, cannot be changed.
Use a strong password and never share it with anyone. You will need this password to enter the Rakuten TV site, pair Rakuten TV compatible devices with your account or change your account settings.
Rakuten TV menu on your Samsung device
In this menu, you can change all previously defined preferences and settings.
- Parental Control
You can choose a default age classification such as, for example, displaying only content over a certain age. This preference can be set aside temporarily to see all content without restrictions. Access the Settings menu, enter your password, and then change the age classification option to change the parental control filter.
Here you will find all the content you've purchased, and all rented content that can still be played.
Here you will find the content you have bookmarked. This is especially useful for retrieving all the videos that you have marked as favorites while discovering new content so you can rent them or buy them without having to perform a new search. Remember you can add content to your Wishlist from the Rakuten TV website or any other device that supports Rakuten TV and that is paired to your account.
- To enjoy Rakuten TV you will need an internet speed of at least 3Mbps. To enjoy HD content, we recommend a connection of at least 6Mbps.
- Consult the manual on how to connect your Samsung device to the internet and configure its connection.
- If the speed of the Internet connection decreases, Rakuten TV video playback may be affected. It is important that no other users simultaneously use your Internet connection intensively (eg watching videos or downloading other P2P content) during playback.