Follow these step-by-step instructions to pair your Samsung device to your Rakuten TV account:
1. Open the Rakuten TV app on your Samsung device and click on the “Settings” button.
If your device is not yet paired to your Rakuten TV account, this screen will appear. If you already have a Rakuten TV account, select the option “Pair this device”. If you do not have a Rakuten TV account you can create one from your Samsung or by going to the following link: uk.rakuten.tv/sessions/sign_in
2. Once you have selected “Pair this device”, you will be asked to enter your username.
Using the arrow buttons on your Samsung remote control, enter your username letter by letter by clicking up, down, right and left.
It is important that you enter your username exactly as it appears on the Rakuten TV website - respecting capitals and symbols. Click on the “A/#” button on the screen to change to capital letters and symbols.
Once you have entered your username, click “Next”.
3. Finally, you will be asked to enter your password.
Enter your password and click, “Enter”
Passwords are case sensitive.
My password is too difficult to enter and I need to change it...
If you want to change your password to something simpler, click the following link and follow the instructions:
ap.accounts.global.rakuten.com (link will open in a new window)
Once you have changed your password, you can pair your Samsung device to your Rakuten TV account using your username and new password.