Help Centre
Make sure that your computer works with Rakuten TV by verifying that it complies with the following minimum technical requirements for either MAC or Windows:
PC:
- 1 gigahertz (GHz) or 32-bit (x86) or 64-bit (x64) CPU.
- 1 gigabyte (GB) (32-bit) or 2 GB (64-bit) RAM
- 16 GB (32-bit) o 20 GB (64-bit) HD available space.
- Microsoft © Windows 7 or higher Operating System
MAC:
- iMac (mid 2007 or later)
- MacBook (13" Aluminium, later 2008), (13", starting 2009 or later models)
- MacBook Pro (13", mid 2009 or later), (15", mid/end 2007 or later), (17", mid 2007 or later)
- MacBook Air (End 2008 or later)
- Mac Mini (starting 2009 or later)
- Mac Pro (starting 2008 or later)
- OS X Mavericks (10.9) or later Operating System
Compatible Web Browsers:
We always recommend to use the latest versions of Chrome, Firefox and Microsoft Edge. Make sure you have the latest.
| Software | Surf and watch content | ||||
|---|---|---|---|---|---|
| Operative System | Browser | Only browsing | Trailers | Movies & TV Series | Notes |
| Android 5 | Chrome, Firefox or Opera | YES | YES | NO* | *Use our native Android App |
| iOS +8 | Chrome iOS, Safari, Safari (in-App) | YES | YES | NO* | *Use our native iOS App |
| GNU/Linux | Chrome, Firefox or Opera | YES | YES | NO | |
| Mac OS X +10.9 | Chrome, Firefox | YES | YES | YES | |
| Mac OS X +10.9 | Safari (up to version 11) | YES | YES | YES* | *Use Silverlight Plugin(only SD) |
| Mac OS X +10.9 | Opera | YES | YES | NO | |
| Windows XP & Vista | Internet Explorer, Chrome, Firefox, Safari and Opera | YES | NO | NO | |
| Windows 7 | Microsoft Edge, Chrome & Firefox | YES | YES | YES | |
| Windows 7 | Internet Explorer 11 & Opera | YES | YES | NO | |
| Windows 8 | Chrome, Firefox, Internet Explorer & Edge | YES | YES | YES | |
| Windows 8 | Opera | YES | YES | NO | |
| Windows 10 | Chrome, Firefox & Edge | YES | YES | YES | |
| Windows 10 | Opera | YES | YES | NO | |
* If you want to play content in mobile devices (Android or iOS devices), you can install our native applications and still be able to launch the player from the browser.
* Please note that it is not possible to play HD content from Safari for MAC, but don't worry, your content will still be played is Standard definition.
Create an account
To create an account, go to click here. Fill out the blank fields provided and click “Create Account” at the end.