Help Centre
Make sure that your computer works with Rakuten TV by verifying that it complies with the following minimum technical requirements for either MAC or Windows:
PC:
- 1 gigahertz (GHz) or 32-bit (x86) or 64-bit (x64) CPU.
- 1 gigabyte (GB) (32-bit) or 2 GB (64-bit) RAM
- 16 GB (32-bit) o 20 GB (64-bit) HD available space.
- Microsoft © Windows 7 or higher Operating System
MAC:
- iMac (mid 2007 or later)
- MacBook (13" Aluminium, later 2008), (13", starting 2009 or later models)
- MacBook Pro (13", mid 2009 or later), (15", mid/end 2007 or later), (17", mid 2007 or later)
- MacBook Air (End 2008 or later)
- Mac Mini (starting 2009 or later)
- Mac Pro (starting 2008 or later)
- OS X Mavericks (10.9) or later Operating System
Compatible Web Browsers:
We always recommend to use the latest versions of Chrome, Firefox and Microsoft Edge. Make sure you have the latest.
| Software | Surf and watch content | ||||
|---|---|---|---|---|---|
| Operative System | Browser | Only browsing | Trailers | Movies & TV Series | Notes |
| Android 5 | Chrome, Firefox or Opera | YES | YES | NO* | *Use our native Android App |
| iOS +8 | Chrome iOS, Safari, Safari (in-App) | YES | YES | NO* | *Use our native iOS App |
| GNU/Linux | Chrome, Firefox or Opera | YES | YES | NO | |
| Mac OS X +10.9 | Chrome, Firefox | YES | YES | YES | |
| Mac OS X +10.9 | Safari (up to version 11) | YES | YES | YES* |
|
| Mac OS X +10.9 | Opera | YES | YES | NO | |
| Windows XP & Vista | Internet Explorer, Chrome, Firefox, Safari and Opera | YES | NO | NO | |
| Windows 7 | Microsoft Edge, Chrome & Firefox | YES | YES | YES | |
| Windows 7 | Internet Explorer 11 & Opera | YES | YES | NO | |
| Windows 8 | Chrome, Firefox, Internet Explorer & Edge | YES | YES | YES | |
| Windows 8 | Opera | YES | YES | NO | |
| Windows 10 | Chrome, Firefox & Edge | YES | YES | YES | |
| Windows 10 | Opera | YES | YES | NO | |
* If you want to play content in mobile devices (Android or iOS devices), you can install our native applications and still be able to launch the player from the browser.
* Please note that it is not possible to play HD content from Safari for MAC, but don't worry, your content will still be played is Standard definition.