Pairing your EE TV device to your Rakuten TV account using your remote control can sometimes be complicated. It's important that you use the remote control to enter your email address and password. It is not possible to pair your EE TV using a Smartphone application, a keyboard or other external device.
Please follow these instructions to pair your EE TV to your Rakuten TV account:
First, start the Rakuten TV app on your EE TV and click on the "Settings" button.
If you already have a Rakuten TV account, select the "Pair account" option. If you do not have a Rakuten TV account, you can create one from your EE TV device, but it is easier to create your account online at https://uk.rakuten.tv/users/sign_up
After selecting the "Pair account" option, you will be asked for the email address you used to create your account.
Use the remote control of your EE TV device to enter your email address, letter by letter, using the arrow buttons to go up, down, left, and right on the keyboard displayed on the screen.
It's important that you enter your email address exactly the same as you did when you first created your account, respecting capital letters. Press the "A/#" button on the keyboard to change from lowercase to capital letters.
Once you have entered your email address, click "Next".
Lastly, you will be asked to enter your password.
Enter your password and click "End".
Your password is case sensitive, so make sure you use capital letters when it is necessary.
My password is too difficult to enter on my EE TV device and I want to change it
If you want to change your password to a more simple one, please follow the instructions outlined on the following link:
Once you have changed your password you can sign in to your Rakuten TV account on your EE TV using your email address and new password.