What is Rakuten Point ?

Rakuten Point is our rewards program and our way of saying "Thank You" for using Rakuten TV and other Rakuten services! You can use them to buy products in Rakuten TV.

How do I get Rakuten Point ?

We give you Rakuten Point to thank you for your loyalty. The more you rent or buy on Rakuten TV, the more RakutenPoint you will earn. Per whole GBP (£) you spent (or € for other European countries) we will give you 1 Rakuten Point worth one penny to exchange on Rakuten services.

When and how can I spend my Rakuten Point?

As soon as your Rakuten Point are credited to your account, they are available to be spent. You can currently spend Rakuten Point to purchase content offered in Rakuten TV!

Make sure you have enough points to cover the full price  of your purchase.


How can I pay for a movie or TV Series with my Rakuten Point ?

To use your Rakuten Point to Rent or Buy a movie, you have to go to the page of the movie you want to purchase and select the option you prefer clicking on the "Watch it now" button. Then you'll arrive to the checkout page, in which you can choose the quality of the movie and see the final price. In this page, you have to mark the "Use Rakuten Point" button, as you can see in the next images. When you mark the button, the price of the movie will change, and you'll see how many point you have to spend to rent the movie. To finish the process you just have to press the yellow button.  


How can I see how many Rakuten Point I have?

You’ll see the amount of points you poses next to your name on our website: uk.rakuten.tv. You can check your full Rakuten Point balance at https://point.rakuten.co.uk/ or https://point.rakuten.ie for Irish accounts.

using your Rakuten TV login and password.


On which devices can I redeem my Rakuten Point ?

The option to Rent or Buy a film using the Rakuten Point is currently available on our web https://uk.rakuten.tv and on Smart TV´s compatible with the last version of our app (you can identify if your TV has the latest version of our app if you must press the red button on your remote control to open the MENU).


Can my Rakuten Point expire?

The Rakuten Point obtained from the promotional vouchers are limited in time and will expire within a set time period – check the T&Cs of each promotion you wish to enjoy. Once expired the Rakuten Point , it is no longer possible to use or reinstate them.


How can I redeem a Rakuten Point voucher?

A Rakuten Point voucher is a nine digits code that you can redeem on your Rakuten account to obtain points. 

To redeem the voucher you need to follow this link: https://uk.rakuten.tv/points/welcome

You will need to click on ‘Redeem’ button in order to redeem the coupon and get the points credited to your account.